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Technical Support
 Technical Support

At Marinsoft, we work hard to provide you with intuitive technical products. Additionally, we try to provide superior electronic help documentation. If you have a technical question that you can’t answer with the provided tools, feel free to contact us.

Note: You must be a registered user to access Marinsoft support services. Marinsoft support services are subject to Marinsoft prices, terms, and conditions in place at the time the service is used.

Help Us Help You

When contacting Technical Support, please provide the following information for the fastest possible service:

  • Your name, your company name, and telephone number
  • Product code (e.g., MDC0100) and registration number
  • Exact product name and version number
  • Type of operating system (e.g., Windows XP Professional, Windows 2000 SP3, etc.)
  • Version of AutoCAD or Autodesk Building Mechanical (e.g., AutoCAD 2004, Autodesk Building Systems 2004, etc.)
  • Complete description of the issue, including steps to reproduce it
  • Exact wording of any messages displayed when you encountered the problem
  • Steps taken to resolve the problem
  • All previous email threads with Marinsoft about the issue, if any
Technical Support via Electronic Mail

Ask questions and receive detailed answers from Technical Support by addressing your email message to techsupport@marinsoft.com. Make sure you include the information listed above! You will receive a response via email usually within 48 hours.

Technical Support via Facsimile

Ask questions and receive detailed answers from Technical Support by sending a fax message to +1 (415) 492-9499. Again, make sure you include the information listed above. You will receive a response via fax.

Technical Support via Telephone

In order to provide great products at low prices, Marinsoft does not offer technical support over the telephone. Please use either email (preferred) or facsimile.

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